Terms of sales
1. Application of the general conditions of sale
The validation of the order entails the acceptance of these general conditions of sale.
2. Identification of the seller
The LooLoolook.com site is published by the LooLooLook association, RNA: W922018121 and whose premises are located at 12 Rue de la Sourdière, 75001 Paris, FRANCE.
The LooLooLook.com site is hosted on WIX.com servers.
3. Validity of offers
The works offered for sale on the LooLooLook.com site are intended for any consumer with a physical delivery address in France and abroad.
4. Presentation of the products
The LooLooLook.com site offers works of art and objects for sale as well as objects displaying the “LooLooLook” visual, including stickers, badges and bags...
The LooLooLook visual on the products sold may differ slightly from that of the photos on the LooLooLook.com site.
5. Product prices
Prices are presented in euros (EUR), all taxes included.
Delivery costs in France or abroad may be added to the sale price if the customer wishes his purchase to be shipped to him.
The LooLooLook association reserves the right to modify its prices at any time, but the products ordered are invoiced at the price in force when the order is registered.
A customer interested in an article visible on the LooLooLook.com site should follow the following process in order to establish his order:
After clicking on the "Order" button and checking the specifics of his order (quantity and price),the customer validates the choice of the selected product(s) by choosing his means of payment and his method of retrieving the order (shipping or pick-up at the gallery). If the customer benefits from a special offer, he must first enter the code that will have been provided to him in the field provided for this purpose.
During his first order, the customer can enter the following information: first name, last name,complete delivery address, e-mail, telephone number. On this occasion, the customer has the possibility of creating an account on the LooLooLook.com site, by entering his password allowing him, during subsequent orders, not to have to enter again the information prior to placing the order.
The customer has the option of paying by credit card via Stripe or by bank transfer. After having validated his method of payment, the customer definitively and irrevocably validates his order with the effects indicated below:
a) Stripe: The customer's financial information is never communicated to the LooLooLook association. Stripe encrypts and protects the customer's credit card number once and for all.
The customer can pay online by entering the information on his credit card.
b) Bank transfer: The customer has 14 days to make the transfer. The LooLooLook association will process the order only after receipt of the funds. If the transfer is not effective after 14 days,the LooLooLook association will be entitled, after at least one reminder by e-mail without response from the customer, to cancel the order.
The LooLooLook association confirms the order by e-mail; this information includes all the elements of the order.
The LooLooLook association reserves the right to refuse to honor an order from a customer who has not fully paid a previous order or with whom a payment dispute is in progress.
The data recorded by the LooLooLook association constitutes proof of the nature, content, and date of the order. This is archived by the LooLooLook association under the legal conditions and deadlines; the customer can access this archive by contacting the Customer Relations department.
7. Shipping or collection at the gallery
Once the order has been placed and according to the method of payment chosen by the customer, the LooLooLook association may send the products by post (tracked mail) or via specialized carrier, within a maximum period of 10 working days, except if a fortuitous event or an emergency which would delay the shipment.
During holiday periods (France – Zone C), a possible mention on the site and in the basket at the time of the order may alert the customer to additional shipping times. For any clarification on shipping times, the customer should contact the LooLooLook association.
In case of return of products due to NPAI - "Does Not Live at the Address Indicated" (for example if the customer provided an incorrect address when ordering) or if the customer did not respond to the requests of the carrier, the LooLooLook association will contact the customer to send him his order (shipping to be provided by the customer).
In the event of a return due to "refusal" (products refused by the customer at the time of delivery), the LooLooLook association will contact the customer in order to establish the reasons for this refusal and to find a solution.
Any damage to the products noted by the customer at the time of their delivery will give rise to
an investigation; the LooLooLook association can in no way be held responsible.
b) Collection from the gallery
By choosing the option "Collection at the gallery" at the time of the order, the customer agrees to come and collect the work within 3 weeks of the date of the order.
Beyond this period of 3 weeks, security costs will be invoiced to the customer, on the basis of 3 EUR excluding tax per additional day.
During his first order, the customer has the possibility of creating an account by entering a password, in order to be recognized on the site during his subsequent orders.
The password chosen by the customer on the LooLooLook.com site is strictly confidential and personal, and provided under the sole responsibility of the customer. It must not under any circumstances be disclosed or communicated to a third party.
In the event that the customer should lose or forget his password, a password change procedure will allow him to create a new password.
In order to facilitate the identification of the customer by the simultaneous provision of the e-mail address and the password, the customer can authorize the LooLooLook association to deposit on his hard disk a "cookie" whose sole purpose is to facilitate said identification.
9. Customer Relations – After-sales service
For any information, question or complaint, the customer can contact the Customer Relations department by sending an e-mail to the address email@example.com or via the contact form on the LooLooLook.com site.
10. Satisfied or refunded
The customer has 14 days from the day after delivery to return the product, the return costs being at his expense. He is then reimbursed for the price of the product within 15 days of receipt of it by the LooLooLook association. However, products returned incomplete, damaged or soiled will not be taken back.
For all stages of access to the site, consultation, filling in forms, ordering, delivery of items or any other service, the LooLooLook association has only an obligation of means.
Consequently, the responsibility of the LooLooLook association cannot be held liable for any inconvenience or damage inherent in the use of the Internet network and totally outside the diligence and precautions taken by the LooLooLook association. In particular, any disruption in the provision of the service, or any external intrusion or presence of computer virus, cannot engage the responsibility of the LooLooLook association. Similarly, any fact qualified as force majeure within the meaning of the case law of the Court of Cassation completely exonerates the LooLooLook association from any liability.
The LooLooLook association cannot be held responsible for the use of the products offered or sold on this site (placing in public or private places, in particular).
12. Intellectual Property
This entire site is subject to French and international legislation on copyright and intellectual property. All reproduction rights are reserved, whether for texts or images. Reproductions of all or part of this site on paper or electronic media are only authorized for personal and private use in accordance with the provisions of the Intellectual Property Code. As such, any reproduction, representation, use, adaptation, modification, incorporation, translation, marketing, partial or complete by any process and on any medium whatsoever (paper, digital, etc.) is prohibited without written authorization prior to the LooLooLook association, apart from the exceptions referred to in article L 122.5 of the Intellectual Property Code, under penalty of constituting an offense of infringement of copyright and/or designs and models and/or trademark, punishable by two years imprisonment.
13. Personal data
All information concerning the customer recorded on the LooLooLook.com site can be modified or deleted at his request. They will in no case be transmitted to third parties. For any complaints: firstname.lastname@example.org.
14. Applicable law
These general conditions are subject to French law. Any dispute relating to their interpretation and/or execution is subject to French jurisdiction.